Frequently Asked Questions

SMOSYN Digitals is a UK-based AI automation consultancy helping small and medium-sized businesses streamline their operations through intelligent workflow automation. We design, build, and maintain custom automation solutions that save time, reduce errors, and drive growth.

We are based in Bridgend, Wales, UK. We serve businesses across the UK, with particular experience in the Welsh market and knowledge of Welsh Government business support programmes.

We work primarily with UK-based SMEs across professional services, healthcare, retail, manufacturing, tourism, and food & drink. Our solutions are built for businesses that have outgrown manual processes and want intelligent automation without vendor lock-in.

Yes. All our solutions are designed with UK GDPR compliance built in. We ensure data protection, privacy by design, and provide documentation to support your compliance obligations.

Three things: transparency (you own and understand your automation), UK focus (we understand UK business regulations and markets), and an empathy-first approach rooted in our founder's background in health and social care – designing systems around people, not just processes.

We offer four core services: CRM & Lead Management Automation, Customer Support Automation, Operations & Process Automation, and AI-Enhanced Website Design & Development. We also build custom solutions for specific business needs.

Yes. Integration with your existing tools is a core part of our service. We connect your automation with your current CRM, email systems, databases, and other business tools to create seamless workflows without disrupting what already works.

Yes. Training is included with all our implementations. We train your team to use, manage, and maintain the automation – so you are never dependent on us to keep things running.

We primarily build on n8n for workflow automation, Supabase for data, OpenAI for AI capabilities, and Google Workspace for communication. Every component we choose can be replaced – we never build in vendor lock-in by design.

Yes. We offer AI-enhanced website design and development as a standalone service, and we can connect your website directly to your automation stack – so enquiry forms, lead capture, and support chat all feed into your workflows automatically.

No. We don't publish fixed rates because no two projects are the same. Every quote follows a free consultation where we understand your needs, scope, and preferred delivery model. This ensures you pay for what you actually need – not a generic package.

We offer three models: Outright Build (we design and build, you own everything), Managed Retainer (we host and manage on a monthly basis), and Hybrid (start managed, buy out when ready). We recommend the right model based on your team's technical capability and how much you want to own vs outsource.

We don't have a formal minimum, but we focus on projects where automation creates genuine business value. The best starting point is a free consultation – we'll tell you honestly whether automation makes sense for your situation right now.

For Outright Build projects, there are no mandatory ongoing costs – you own everything. Optional support retainers are available if you want us to handle updates and optimisations. For Managed Retainer projects, the monthly fee covers hosting, maintenance, and minor updates.

Timelines vary by project scope. A single workflow automation typically takes 1–2 weeks. A full automation stack (CRM + lead generation + customer support) typically takes 4–8 weeks. We'll give you a clear timeline during the consultation.

We design implementations to run in parallel with your existing processes. You approve and test before anything goes live. There is no big-bang switchover – automation is introduced gradually with your team in control at every stage.

The most important thing is time for an initial consultation – typically 45–60 minutes. We'll need access to the tools and systems we're integrating with, and a point of contact on your team who understands your current processes. Everything else we can guide you through.

No. We build and document everything so that non-technical staff can manage day-to-day operations. For more advanced changes, our support retainer gives you access to us directly. Our goal is to make you independent, not dependent.

All projects include a handover period with documentation and training. Optional ongoing support retainers cover monitoring, bug fixes, minor updates, and quarterly reviews. Response times depend on the retainer tier.

For Managed Retainer clients, we monitor your automation and address issues proactively. For Outright Build clients, we provide thorough documentation and training so your team can handle most issues independently – and we're available for support when needed.

Email us at admin@smosyn.co.uk or use the contact form on our website. Retainer clients have access to a dedicated support channel with guaranteed response times.