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Workflow Automation Services

Transform your business operations with intelligent automation solutions designed for UK SMEs

Our Core Services

Comprehensive automation solutions for every aspect of your business

📊

CRM & Lead Management Automation

Sales teams spend too much time on qualification and follow-up. We build automation that scores leads, enriches data, and sends personalized sequences—so your team handles what actually needs a human.

  • Automated lead scoring and qualification
  • Multi-channel outreach automation
  • CRM integration (HubSpot, Salesforce, and more)
  • Lead enrichment and data cleaning
  • Personalised email sequences
  • Pipeline management automation

Ideal for: Sales teams, marketing agencies, B2B businesses

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🤖

Customer Support Automation

First response in seconds, not hours. Routine issues get resolved by automation. Complicated ones go straight to a human. Your customers see faster answers. Your team spends less time on repeat questions.

  • 24/7 AI-powered chat support
  • Multi-channel support (email, chat, social)
  • Automated ticket routing and prioritisation
  • Knowledge base integration
  • Sentiment analysis and escalation triggers
  • Customer feedback collection

Ideal for: E-commerce, SaaS companies, service businesses

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⚙️

Operations & Process Automation

Invoices, payments, inventory updates, onboarding paperwork. Most of it follows the same pattern every time. We automate the pattern and connect it to your existing systems.

  • Invoice and payment processing
  • Inventory management automation
  • Employee onboarding workflows
  • Document processing and management
  • Reporting and analytics automation
  • System integration (APIs, databases)

Ideal for: All businesses with repetitive manual processes

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🌐

Website Design & Development

A website that isn't just a brochure. Forms feed your CRM. Customer data updates in real time. Built for speed, Welsh/English bilingual, and made to sell.

  • Custom business websites
  • Landing pages and microsites
  • Automation-ready contact forms and CRM integration
  • Welsh/English bilingual support
  • SEO-optimised structure
  • Mobile-first, accessible design

Ideal for: SMEs who need a professional online presence connected to their automation stack

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Our 4-Step Process

How we deliver successful automation projects

Discovery

We sit down and watch how you actually work. Not how you think you work. We find where time gets wasted and where mistakes happen.

Design

We sketch out what automation can handle and what stays manual. You see it before we build anything.

Build & Test

We build in n8n. We test with your real data. We show you the result and make adjustments.

Deploy & Train

We get it running alongside your existing tools. Your team learns it. We stick around to optimize it.

Pricing That Fits Your Business

We don't publish fixed rates – because no two businesses are the same.

🔧 Outright Build

We design and build. You own everything – the workflows, the infrastructure, the documentation. Full handover included.

📅 Managed Retainer

We host and manage your automation. You pay monthly. We handle uptime, fixes, updates, and AI cost management.

🔄 Hybrid

Start managed, buy out when ready. The most flexible path – begin with support and transition to ownership at your pace.

Every project starts with a free consultation. Book yours and we'll recommend the right approach for your goals.

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SMOSYN Support

How can we help you today?