Data Protection & Privacy Policy
Last Updated: March 2026
1. Introduction
SMOSYN Digitals ("we", "us", "our") is committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR).
2. Data Controller
SMOSYN Digitals is the data controller for the personal data we process. Our registered address is Bridgend, Wales, UK.
3. Information We Collect
We may collect and process the following data:
- Contact Information: Name, email address, phone number, company name
- Business Information: Company size, industry, automation needs
- Website Usage: IP address, browser type, pages visited (via cookies)
- Communication Data: Emails, chat messages, support requests
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide and improve our automation services
- To communicate with you about our services
- To process inquiries and provide support
- To send marketing communications (with your consent)
- To comply with legal obligations
5. Legal Basis for Processing
We process your data based on:
- Contract: To fulfill our service agreements
- Consent: For marketing communications
- Legitimate Interest: To improve our services and communicate with clients
- Legal Obligation: To comply with UK laws and regulations
6. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Hosting, email, and analytics providers
- Professional Advisors: Lawyers, accountants (as needed)
- Legal Authorities: When required by law
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.
8. Data Retention
We retain personal data only as long as necessary for the purposes collected, or as required by law.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
10. Cookies
We use cookies to improve website functionality. You can control cookies through your browser settings. See our Cookie Policy for details.
11. International Transfers
We primarily process data within the UK/EEA. Any international transfers use appropriate safeguards as required by UK GDPR.
12. Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
Email: privacy@smosyn.co.uk
Address: Bridgend, Wales, UK
13. Changes to This Policy
We may update this policy periodically. The latest version will always be available on our website.